Effective Date: August 20, 2026
Gentle John’s Moving & Storage (“Gentle John’s,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a moving quote, schedule services, communicate with us, or otherwise interact with our business.
Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Mailing, pickup, and delivery addresses
- Email address
- Telephone and mobile phone numbers
- Move dates and moving-service information
- Information about your household goods and requested services
- Payment and transaction information
- Communications with our staff, including emails, telephone calls, and text messages
- SMS consent, opt-in, and opt-out records
- Other information you provide when requesting a quote or using our services
We may also automatically collect certain information when you use our website, such as your IP address, browser type, device information, pages visited, referring website, and information collected through cookies or similar technologies.
How We Use Information
We may use the information we collect to:
- Provide moving estimates and quotes
- Schedule and perform moving, packing, storage, and related services
- Communicate with you regarding your inquiry, estimate, scheduled move, or services
- Send appointment reminders, scheduling information, service updates, and other transactional communications
- Respond to customer service requests
- Process payments and maintain business records
- Improve our website, services, and customer experience
- Protect against fraud, misuse, or security threats
- Comply with legal, regulatory, insurance, and recordkeeping obligations
- Send marketing communications when permitted by law and when appropriate consent has been obtained
SMS and Text Messaging
If you provide your mobile telephone number and consent to receive text messages from Gentle John’s Moving & Storage, we may send you SMS or MMS messages relating to your moving inquiry, estimate, scheduling, appointments, services, customer support, and other communications you have agreed to receive.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any message. You may reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing goods or services.
Mobile information, including mobile phone numbers and SMS consent or opt-in information, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
We may share information with service providers that assist us in delivering text messages or operating our communications systems, but only as necessary to provide those services on our behalf and subject to appropriate confidentiality and data-protection obligations.
SMS consent and opt-in information will not be transferred to any third party for purposes unrelated to providing the services associated with the SMS program.
How We Share Information
We do not sell your personal information.
We may disclose personal information when reasonably necessary to:
- Service providers and vendors who perform services on our behalf
- Payment processors and financial institutions
- Insurance providers
- Government agencies and regulatory authorities when required
- Professional advisers such as attorneys and accountants
- Law enforcement or other parties when required by law or necessary to protect our rights, customers, employees, or property
- A successor entity in connection with a merger, acquisition, restructuring, or sale of business assets
Service providers are permitted to use information only as necessary to perform services for us or as otherwise permitted by applicable law.
As stated above, mobile phone numbers and SMS consent information are not shared with third parties or affiliates for marketing or promotional purposes.
Cookies and Website Technologies
Our website may use cookies, analytics tools, and similar technologies to understand website usage, improve functionality, measure advertising performance, and enhance the customer experience.
You may configure your browser to reject or restrict cookies, although some website features may not function properly as a result.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
No internet transmission or electronic storage system can be guaranteed to be completely secure, however, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.
Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website.
Your Choices
You may contact us to request that we update or correct information you have provided.
You may opt out of marketing emails by following the unsubscribe instructions contained in those communications.
You may opt out of SMS messages at any time by replying STOP.
Certain communications that are necessary to complete or administer a service you requested may still be sent when permitted by law.
Third-Party Websites
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we make changes, we will update the Effective Date shown at the top of this page.
Your continued use of our website or services following publication of an updated Privacy Policy constitutes acknowledgment of the updated policy to the extent permitted by law.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Gentle John’s Moving & Storage
11755 SE Capps Road
Clackamas, OR 97015
Phone: 503-223-7000
You may also contact us through the Contact Us page at gentlejohns.com.